Russound CAV6 on Fire
TUV Rheinland Fire Background
Russound CAV6 Burning Bright

Russound CAV6 on Fire

Open Letter to TUV Rheinland about my Russound CAV6 Fire:

As a Precursor to the Letter Below To TUV Rheinland:

Dozens of Emails and phone calls went back and forth between myself and Russound, Russound's Attorney, TUV Rheinland in Massachusetts, TUV Rheinland in Connecticut, TUV Rheinland in Illinois and the U.S. Consumer Product Safety Commission about my Russound fire.

In the first four weeks after my fire, Russound would not even acknowledge that there was a fire and refused to inspect my Russound CAV6 or installation even though both my Russound dealer and myself affirmed it was true.  

In the early emails, Russound's responses to me would say their CAV6 unit was safe because it was tested by or listed by 'somebody', I would then send an email to that 'somebody' like the one I sent to TUV Rheinland on September 8th, and again on September 11th, 2003. I was truly impressed with the overall response I received from the testing community. They were willing to talk openly with me even before we were sure they were not the testing company. More than one of these people I talked to recommended I contact the Consumer Product Safety Commission about my Russound CAV6 unit and someone even sent a CPSC brochure to my house.

Also, do not make the same mistake I did and associate TUV America, Inc. With the people below. The TUV America people were incredibly responsive and I thank them.

Below is one of the emails that TUV Rheinland never responded to.  I would like to hear an answer before I ever used any product tested by TUV Rheinland.

Open letter to: (sent via email)

Mr. Mario Espinal
TUV Rheinland of North America
182 Turnpike Road
Suite 91
Westborough, MA 01581
203- 426- 0888

Dear Mr. Espinal,

I recently read a copy of your report to Russound engineer John Cronk dated September 19th, 2003. I obtained it from the U.S. Consumer Product Safety Commission through a Freedom of Information Act request (FOIA).

I see you listed my fire as "a self- contained fire within the enclosure of the CAV6.6". I also see that same kind of description is made many times in the "FULL REPORT PURSUANT TO 16 CFR 1115(d)" sent to CPSC. Descriptions like "burn inside the chassis", "contained within the metal clad unit", and "within the metal unit casing" are all over the report as a description of what happened in my home or testing by you.

As the testing organization, could you tell me if it is important for fires of this kind to be self- contained within the enclosure? The reason I ask is that I sent an email to TUV Rheinland on September 8th 2003 and again on the 11th (attached) that specifically said "Flames came out of the cabinet . . ".

When flames are outside the cabinet, is that still self contained?

If a fire is stopped with an fire extinguisher, is it important to see how the fire might have progressed to it's conclusion?

I can see by the dates of communications back and forth between Russound and CPSC that Russound and TUV Rheinland had decided on what the recall solution was before inspecting the only unit that caught fire. Is it proper practice to make these determinations before the only fire reported is investigated and the only unit is inspected?

I reported that my CAV6.6 was in "standby mode" when my fire occurred. Would the failure you listed be consistent with a unit that was in standby mode?

TUV Rheinland's Northbrook office is only about an hour down the road from here. Despite the close proximity, TUV managed to avoid looking at my unit because TUV representative John Kotrba broke at least four appointments he made. Is the information pertaining to my fire of so little importance it is not worth inspecting the unit at all? Or if you avoid inspecting the unit, can you claim ignorance about the extent and non- containment of my fire?

I see that Russound has recently issued an alert about plugging a Russound A- H4 hub into a CAV6.6. It says that this combination can damage electronic components inside the CAV6.6. Did you know I had a Russound A- H4 hub plugged into mine at the time of the fire? Since you never inspected my unit, are you certain this did not occur in my CAV6.6? Are there any other electronic failures that could start a fire similar to mine?

I attached pictures to the emails sent to you. Were you not curious what caused the melted and charred RCA jacks? In your testing of the CAV6.6, you described nothing that would cause that extensive amount of damage. Do you have any obligation to investigate further if you have reason to believe conclusions drawn by Russound and yourself are false?

(I will link these pictures here for the web site viewers.)

Lastly, I see that Russound describes TUV Rheinland as a "certified testing agency". Who certifies TUV to be competent to do such testing and come to such conclusions?

I look forward to your reply.


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